Fortellar

Agents in production need someone watching at 3 a.m., on the day a model drifts, the quarter an auditor shows up.

We run your AI agents as a managed service: 24/7 monitoring, policy enforcement, drift detection, and the audit trail your regulators will ask for. DevOps for agents, done by engineers who've operated in regulated environments.

Why This Matters

The first agent in production is the easy part. Keeping twelve of them compliant for four quarters is the actual job.

Models drift. Policies change. Vendors deprecate endpoints. Your own workflows evolve. An agent that was safe in March is a finding in November if no one's measuring it against your current controls. Most teams don't have the bench to watch that drift in real time and when the auditor asks for a year of agent behavior, nobody can produce it.

That's the gap we close. AgentOps is a discipline: monitoring, policy enforcement, human-in-the-loop review, retraining, and auditability. It's what turns a pilot into a program your board can defend four quarters from now.

What drifts after go-live
01

Model drift

Behavior that was safe in March becomes a finding in November unmeasured.

02

Policy change

Your controls move. Agents built against the old ones don't follow.

03

Vendor deprecation

Endpoints and model versions retire on the vendor's schedule, not yours.

04

Audit trail

A year of agent behavior nobody captured is a year you can't evidence.

Who This Is For

The teams who bring us in share the same situation: agents are live and nobody owns the keep-it-safe part.

Situation 01

First agent is live, team can't sustain the watch

Your internal team shipped something impressive. Now they have a day job, and nobody has 24/7 coverage for the agent they built. You need continuity without hiring an agent-ops team.

The outcomeA managed service watching your agent with SLAs you can put in front of a regulator.
Situation 02

Governance exists on paper, nowhere in the runtime

You wrote the AI policy. You wrote the acceptable-use doc. There's no mechanism enforcing it on every prompt, response, and tool call. You need the runtime, not another PDF.

The outcomePolicy enforcement running at the orchestration layer, with a log you can hand to an auditor.
Situation 03

Agents from multiple vendors, no unified view

Security uses one agent, ops uses another, compliance deployed a third. No one has a single pane of glass on behavior, cost, or risk across them.

The outcomeOne operations plane across agents, behavior, cost, and control state in one place.
What's Included

You get a running operations discipline, not a dashboard with a login.

Each item below is an active service, with named engineers and measurable commitments behind it.

24/7 agent monitoring and observability

Every agent action captured, correlated, and alerted on, prompt, response, tool call, external egress, and cost, across vendors.

Runtime policy enforcement and guardrails

Your acceptable-use policy enforced at every agent action, not in a document. Violations blocked, logged, and reported.

A human-in-the-loop review queue

A staffed queue for actions your policy requires humans to approve, with SLAs, escalations, and a decision log.

Drift detection and scheduled retraining

Continuous evaluation against your baseline, so drift is caught before it shows up in an incident or an audit.

An audit-ready evidence base

Every decision, approval, and policy action retained and queryable, the package an auditor asks for, pre-built.

Quarterly program reporting for your board

Risk posture, cost, outcomes, and near-misses, a quarterly narrative you can hand up without assembling it yourself.

How It Works

Three phases to bring agents onto the managed service.

Phase 01

Onboard

We inventory every agent in scope, map its controls and data boundaries, and wire it into our observability and policy-enforcement plane.

You walk away with
  • Agent-by-agent onboarding doc
  • Telemetry flowing into ops plane
  • Policy enforcement active
Phase 02

Operate

Named engineers run the service, monitoring, responding to alerts, staffing the HITL queue, and managing drift and retraining on a published cadence.

You walk away with
  • Named service team
  • Published SLAs
  • Live incident + decision log
Phase 03

Report & improve

Quarterly reviews against your risk posture and roadmap, with recommendations, retirements, and expansion decisions signed off with your team.

You walk away with
  • Quarterly board report
  • Control posture trendline
  • Next-quarter roadmap signed
Expertise This Work Draws On

The capabilities behind a running managed agent service.

Technology & Security Operations

SIEM & Observability

Agent telemetry flows into the same detection-and-response plane that watches the rest of your estate. One plane, one evidence base.

See expertise
Cybersecurity & Compliance

Incident Response Planning

An agent misfire is an incident. We bring IR playbooks purpose-built for AI failure modes, data leakage, prompt injection, runaway cost.

See expertise
Cybersecurity & Compliance

Compliance Framework Alignment

AI controls mapped into your existing framework (NIST, HIPAA, HITRUST, SOC 2) so AI evidence rolls into the audits you already run.

See expertise
Technology & Security Operations

Logging & Audit Trail

Retention, integrity, and queryability engineered to the standard your regulator expects, not a best-effort log file.

See expertise

Your agent was safe the day it shipped. Can you prove it's still safe today?

Thirty minutes with a senior partner. Bring the agents you have; we'll map what it takes to run them without drift, surprise, or audit finding.