Bronze is the entry tier of Fortellar's Managed Security Services. Managed endpoints on a baseline configuration, user onboarding and offboarding, and end-user support with standard SLAs during business hours.
Most growing organizations don't buy a managed program, they accumulate the lack of one. A help-desk contract here, an antivirus subscription there, a generalist stretched across everything. Patching slips because it's nobody's explicit job, and the first sign of a problem is a user complaint rather than an alert.
Bronze replaces all of it with one floor: managed endpoints, user onboarding and offboarding, and support with standard SLAs, priced per person. Coverage is business hours, and everything above the floor is an add-on or a step up to Silver on the same platform.
Nothing watches the environment between the last ticket and the next morning.
Slips because it is nobody's explicit job, not because anyone decided to defer it.
Work tracked in an inbox, with no SLA and no record of what was done.
The first sign of a real problem is a user complaint rather than an alert.
You've been running on a reactive help-desk arrangement, or on internal staff stretched thin. Tickets pile up, patching slips, and no one is watching the environment after hours. You need a dependable operational baseline before anything else.
You know you'll eventually need managed detection and continuous compliance, but you're not there yet. You want to start with the essentials on a platform that scales, not a dead-end contract you'll have to rip out.
Unpredictable IT spend and surprise incident bills make budgeting impossible. Leadership wants one transparent per-seat number covering operations, monitoring, and support.
Bronze covers the rows marked included in the comparison below. Everything above the floor, automation, 24×7 coverage, managed detection, backup and DR, is available as an add-on or as a step up to Silver on the same platform.
Devices imaged to a standard baseline and enrolled in management, with essential endpoint protection deployed and kept current.
The joiner and leaver lifecycle handled: accounts created on start, access removed on departure, and a record of every change.
Day-to-day support and access requests through a tracked service desk during business hours. Every ticket logged, every standard SLA measured and reported.
Compute, storage, and network provisioning plus basic maintenance, alongside support for the shared on-premise infrastructure the business still runs.
Routine follow-ups, renewals, and recurring requests surfaced automatically, so the lean team is not the system of record for what comes next.
Ticket volume, SLA attainment, endpoint health, and open work in one monthly pack, so the per-person spend is legible to leadership.
Every tier runs on the same unified MASP platform, so moving up adds capability without re-onboarding. Bronze is the operational foundation; Silver layers on managed detection and deeper compliance; Gold delivers a fully optimized, dedicated program.
Manual support and baseline configurations for small teams getting started with managed services.
Automated workflows and endpoint security posture monitoring with guided AI assistance for growing organizations.
Full lifecycle management with integrated detection telemetry, incident triage, and 24×7 support.
Devices, users, cloud resources, and the shared on-premise infrastructure inventoried and documented. The read establishes what exists today and which add-ons, if any, the environment actually needs on day one.
Devices brought to the baseline configuration and enrolled in management. Essential endpoint protection deployed across the fleet. Nothing is left outside the managed estate.
Ticket intake, standard SLAs, and escalation paths agreed and switched on. The joiner and leaver runbook is written so onboarding and offboarding stop depending on who remembers the steps.
Business-hours support running against the SLAs, with monthly reporting on tickets, SLA attainment, and endpoint health. The quarterly read decides whether to add a capability or step up a tier.
Adjust your headcount and tier to see a ballpark. Bronze is priced per person, so the number scales cleanly with your team.
Estimate only. Final pricing depends on environment complexity, compliance scope, and device count. We confirm everything in the discovery session.
Works out to $189 per person / month at the Bronze tier.
Bronze covers the operational essentials. The columns to the right show exactly what each upgrade adds, so you can see the path before you commit to it.
| Features | Bronze | Silver | Gold |
|---|---|---|---|
| On-Prem / Shared Resource SupportMaintain company-shared infrastructure and internal resources | |||
| Shared Resource Automation & Quota GovernanceAutomate shared resource allocation, quota adjustments, permission management | Add-On | ||
| Full Infrastructure Lifecycle SupportFull support of shared resource infrastructure including provisioning, maintenance, decommission, lifecycle tracking | Add-On | Add-On | |
| Concierge Infrastructure ServicesCustom infrastructure support, hybrid on-prem/cloud resource coordination, SLA-backed maintenance | Add-On | Add-On | Add-On |
| Infrastructure Backup & RestoreEnsure recovery of infrastructure data and shared resource data | Add-On | ||
| Full Backup & Continuity ManagementManaged backups, retention policies, quarterly restore tests | Add-On | Add-On | |
| Dedicated DR & BCDR Infrastructure ManagementFull DR planning, failover support, hybrid cloud/on-prem DR orchestration | Add-On | Add-On | Add-On |
| Infrastructure Event Logging & Basic MonitoringCollect logs and resource metrics for on-prem/cloud infrastructure | Add-On | ||
| Infrastructure Performance Monitoring & DashboardsMonitor CPU, storage, network usage; render dashboards for performance, capacity, utilization | Add-On | Add-On | |
| Custom Infrastructure Analytics & Capacity ForecastingCustom reports, predictive capacity planning, custom alert thresholds | Add-On | Add-On | Add-On |
| Device Imaging & EnrollmentEnsure devices are imaged with baseline configs and enrolled | |||
| Automated Imaging & Enrollment PipelinesAutomated imaging & enrollment pipelines for rapid device rollout | — | ||
| Full Automated Imaging with ComplianceFully automated imaging/enrollment with compliance/hardening baseline | Add-On | Add-On | |
| Concierge-Level Custom ImagingConcierge-level imaging including custom configs, user-specific builds | Add-On | Add-On | Add-On |
| User Account Provisioning / DeprovisioningManage user lifecycle (onboard, offboard) | |||
| Automated Provisioning WorkflowsAutomated provisioning / deprovisioning workflows | Add-On | ||
| Full JML Workflow with License ManagementFull automated JML (Joiner-Mover-Leaver) workflow with license management | Add-On | Add-On | |
| Concierge-Level Identity OperationsConcierge-level JML, custom role mappings, delegated admin support | Add-On | Add-On | Add-On |
| End-User SupportProvide day-to-day user support and access request handling | |||
| Workflow Automation for Common RequestsAutomate repetitive support requests for efficiency | Add-On | ||
| 24×7 Support + Major Incident CoordinationProvide after-hours support and handle major incidents | Add-On | Add-On | |
| Concierge / VIP Support / Dedicated TAMWhite-glove, high-touch support for VIP users or critical roles | Add-On | Add-On | Add-On |
| IaC Deployment & Drift ReconciliationAutomate deployments via IaC, detect drift, enforce baseline state | Add-On | ||
| IaC Template Creation & StandardizationBuild standardized Infrastructure-as-Code templates for cloud deployments | Add-On | Add-On | |
| IaC + Custom Module Development & GitOpsFull IaC customization, GitOps pipelines, branching, CI/CD, multi-env deployments | Add-On | Add-On | Add-On |
| Cloud VM/Storage/Network ProvisioningProvide compute, storage, network resource provisioning and basic maintenance | |||
| Template-Driven Provisioning & GovernanceUse standardized templates to provision resources with governance enforcement | Add-On | ||
| Full Cloud Resource Lifecycle & GovernanceComplete cloud resource management including updates, scaling, cleanup | Add-On | Add-On | |
| Bespoke Infrastructure EngineeringCustom resource templates, custom configs, hybrid cloud/on-prem blends | Add-On | Add-On | Add-On |
| Rightsizing, Cost Cleanup & Waste ReductionIdentify unused resources, recommend cleanup, enforce cost hygiene | Add-On | Add-On | |
| Full Cost Governance & Budgeting AdvisoryBudget forecasting, spend forecasting, environment chargeback modeling | Add-On | Add-On | Add-On |
| Multi-Framework Control Mapping & Gap AnalysisMap controls to multiple frameworks (SOC 2, ISO, HIPAA), identify gaps | Add-On | ||
| Custom Framework / Regulation OnboardingMap custom or less-common regulations to control library, build governance | Add-On | Add-On | Add-On |
| Enterprise Risk Register & GovernanceMaintain organization-wide risk register, risk scoring, mitigation tracking | Add-On | ||
| Expanded Risk Program with Continuous ReviewMulti-category risk coverage (operational, vendor, data, cloud), continuous review | Add-On | Add-On | |
| Full Risk & Compliance Program ManagementContinuous risk monitoring, control-to-risk mapping, remediation governance | Add-On | Add-On | Add-On |
| Audit-Ready Evidence Mapping & Control NarrativesPrepare evidence mapping per control, generate control narratives | Add-On | ||
| Audit Coordination & Mock AuditsCoordinate mock audits, internal reviews, evidence readiness checks | Add-On | Add-On | |
| Full Audit Support & Auditor Liaison ServiceManage audit prep end-to-end, evidence collection, formal audit coordination | Add-On | Add-On | Add-On |
| Baseline Endpoint Protection & HygieneProvide basic endpoint security hygiene: AV/AM, baseline configuration | |||
| Enhanced Endpoint Security Configuration & MonitoringRegular security posture reviews, configuration audits, alerting on deviations | Add-On | ||
| EDR / CSPM / SIEM Integration & MonitoringImplement EDR or CSPM, collect telemetry, monitor for threats | Add-On | Add-On | |
| Managed Detection & Response (MDR) + SOC Services24/7 threat monitoring, incident response, containment, forensic readiness | Add-On | Add-On | Add-On |
| Privileged Access Management (PAM)Enforce least-privilege, manage privileged access lifecycle | Add-On | ||
| Advanced PAM, Conditional Access & Session ManagementFull privileged access workflows, session monitoring, conditional access policies | Add-On | Add-On | |
| Concierge PAM / Custom Privileged Access ProgramFully managed custom privileged access program, custom policies | Add-On | Add-On | Add-On |
| Vulnerability & Patch Risk MonitoringMonitor known vulnerabilities and patch status, highlight high-risk endpoints | Add-On | ||
| Security Incident Management & TriageTriage alerts, assess security incidents, coordinate containment & escalation | Add-On | Add-On | |
| Full SOC as a Service + Advanced Threat Hunting24/7 monitoring, threat hunting, alert correlation, forensic investigation readiness | Add-On | Add-On | Add-On |
Real-time visibility and proactive remediation across every device, on a single toolset that scales from Bronze through Gold without re-tooling.
See expertiseOnboarding, offboarding, and service requests executed instantly through Power Automate-driven workflows, cutting time-to-service and freeing lean teams from manual work.
See expertiseAdvisory support that maps your controls to SOC 2, HIPAA, and HITRUST, so the operational floor Bronze establishes is aligned to the frameworks your auditors and customers ask about.
See expertiseMonthly patch and vulnerability management with continuous governance aligned to frameworks like SOC 2, HIPAA, and HITRUST, the compliance floor Silver and Gold build on.
See expertiseBring your headcount, your current IT arrangement, and any compliance obligations. We'll tell you honestly whether Bronze, Silver, or Gold fits, and what it would cost.